Refund policy
All sales are final. Returns and refunds are not accepted under any circumstances unless an item has been materially or grossly misrepresented in its description or condition.
Please keep in mind that our collection consists primarily of vintage and antique garments, many of which are decades or even over a century old. Each piece is carefully inspected and, whenever possible, restored to the best condition its age and materials allow. Any notable or visible imperfections are disclosed in the item description.
I review each garment METICULOUSLY for any visible imperfections before I ship it out, and I take detailed photos of it before packing it up. Minor age-related imperfections or flaws that are difficult to detect—such as a tiny ½-inch slit or other minute imperfections such as two pin sizes holes in a garment that are only visible upon examining the garment millimeter by millimeter AND can be repaired in a matter of a few minutes—do not constitute a gross misrepresentation and are not grounds for a return or full refund. Especially when a piece is 100+ years old. When I note a piece is in excellent condition, it does not automatically mean that it look's like a brand new, unworn garment from present day - although some pieces truly do look like they have been unused. The latter reflects how much time, work, and patience I dedicate to every single piece I sell.
I am human, and very rarely, a minor imperfection may escape my notice despite careful inspection. If you believe there is an issue with your order that was not accurately represented in the listing, please email me within 48 hours of delivery with photographs and a description of the concern. I genuinely want you to love your piece, and I will review the situation and work with you to find an appropriate resolution.
In the rare event that I did inadvertently overlook a significant flaw, please contact me promptly through the website contact form or by email. I will review the matter and work with you toward an appropriate resolution, which may include a partial refund, paying for cost of repair, or an offer of store credit at my discretion if you so choose as to shop with me again.
Vintage garments may naturally exhibit subtle signs of age, and these characteristics are part of their history and should be expected when purchasing antique or vintage clothing. When you purchase an item, you are agreeing to these terms.
I take great pride in accurately representing every piece and want you to feel confident in your purchase while also respecting the inherent nature of antique and vintage garments.
Lastly, this is a one woman run business. Anytime you believe you are entitled to a return, even though it goes against my guidelines, you decline any of my options to remedy the situation by coming to a fair agreement, and you choose to engage in a chargeback - I hope you thoroughly understand the unethical depths you are engaging in by pursuing this and how harmful this is to my business - which is my full time job as the profits allow me to have a roof over my head and eat. As such, I ask that you think twice before issuing a chargeback, and contact me as I am a very fair and reasonable business owner, and I am certain we can find a fair resolution so that neither party feels cheated, or taken advantage of.